Shipping policy

Order Processing Time：

Orders will be processed within 1-2 business days after your purchase (if products are in stock).

Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.

Delivery Time：

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's site. This allows you to track your package in real-time and stay updated on its delivery status.

Tracking Order：

If the package is lost or you don't receive your order, please don't hesitate to contact our customer support team.

For lost packages, we are unable to offer a refund, but we will gladly send a replacement at no additional cost.

Frequently Asked Questions (FAQ)

1.Why my shipment does not move?

The shipping may delay because of the high volume of shipments during holiday season, weather conditions or local events. Please contact us for support if carrier lost your package.

2. Will my order ship in multiple packages?

Sometimes, your order will be shipped in multiple packages using multiple tracking numbers (depending on product availability). Due to the separate shipments, you may receive them on different days.

3. Can I change the shipping address after the order is placed?

If the order hasn't been shipped out, the shipping address can be changed, please contact us to correct the address if it is needed.

If the order has been shipped out, the shipping address can't be changed, please contact us for support, we will help you to receive the package.