Frequently Asked Questions

Have a question about LOREADA products, ordering, or shipping? Find quick answers below. Can’t find what you need? Contact our team — we reply within 2 hours during business hours.

About LOREADA

1. Are you a trading company or a manufacturer?

LOREADA is a fully integrated manufacturer — we handle design, R&D, production, quality control, sales, and after-sales service entirely in-house. You are buying factory-direct, with no middlemen.

What products do you manufacture?

We specialize in precision engine components, including throttle bodies, electronic throttle systems, engine sensors (TPS, MAP, IAT, coolant temperature), and IAC valves. We cover 600+ throttle body SKUs and 3,000+ sensor SKUs for motorcycles, passenger cars, trucks, and ATVs.

Are you ISO or IATF certified?

Yes. LOREADA holds both ISO 9001 and IATF 16949 certifications, the highest quality management standards in the automotive industry. Every unit passes FQC, IQC, IPQC, and OQC inspection before shipment.

2. OEM, ODM & Custom Solutions

Can you provide OEM or ODM services?

Yes. Both OEM and ODM are available. We work with global partners to develop custom products to their exact specifications, from initial design through to mass production.

Can you produce parts based on my samples or drawings?

Absolutely. We can manufacture to your samples or technical drawings. Our in-house tooling team can build custom molds and fixtures as required.

Do you offer production line design services?

Yes. Beyond supplying parts, LOREADA offers full production line design and setup services, enabling partners to establish their own manufacturing capabilities using our proven systems.

3. Quality & Warranty

How do you ensure product quality?

Quality is controlled at every stage of production through our IQC → IPQC → FQC → OQC inspection process. All sensors undergo 100% electrical testing. We also conduct thermal shock, vibration resistance, and salt spray testing on applicable products. Our facilities are IATF 16949 and ISO 9001 certified.

What is the warranty period?

All LOREADA products carry a 1-year warranty against manufacturing defects (non-human damage). If you experience any quality issue within the warranty period, contact us and we will resolve it promptly.

What should I include for technical or warranty help?

Include your order number, product model, serial number if available, a clear description of the issue, photos or videos, and the troubleshooting steps already tried.

Warranty claims are handled under the Warranty Policy.

4. Ordering

How quickly can I get a quotation?

We provide quotations within 24 hours of receiving your inquiry. For urgent requests, contact us directly by phone or email and we will prioritize your inquiry.

How do I place an order?

Check the product page for product pricing, and go to the checkout page; it will show the shipping fee. Once we confirm the order and receive payment, we'll dispatch it within 2-5 business days if we have local stock; some rare products we don't have in stock will take longer.

Can I change or cancel an order?

5. Shipping & Delivery

Do you ship internationally?

Yes. We ship worldwide via DHL, UPS, and FedEx express, as well as by sea freight for larger orders. We have experience shipping to North America, Europe, Southeast Asia, the Middle East, and beyond.

Where does LOREADA ship from?

LOREADA ships from different warehouse locations based on product availability, item size, destination, and the shipping method available for your order. Common fulfillment options may include US, UK, EU, China or cross-border warehouse shipping.

Final shipping availability and delivery options are shown during checkout where applicable. For warehouse and shipping-type details, see our Shipping Policy.

How long does delivery take?

Total delivery time includes order handling time plus carrier transit time. Standard order handling is usually 1-3 business days. Transit time depends on the shipping type, destination, product size, and carrier service.

Some oversized or heavy products may require freight or ocean shipping, which takes longer than standard delivery. Full timing rules are listed in the Shipping Policy.

Who pays import duties and taxes?

For international shipments, import duties, VAT, customs clearance fees, or brokerage fees may be the buyer’s responsibility unless they are clearly shown and collected at checkout.

Local warehouse orders usually reduce customs steps, but final tax and duty handling depends on destination and checkout details. See the Shipping Policy for the full explanation.

How do I track my order?

6. Products

Are LOREADA products suitable for all vehicles?

No single tool is suitable for every vehicle, system or use case. Review the product model, compatibility notes, voltage or operating requirements and included accessories before purchase.

Contact us through the Contact Us page if you need help checking fit.

Need help choosing or using a product?

Contact LOREADA for product selection, compatibility checks, troubleshooting, warranty review, after-sales service, or bulk pricing support. Please include your product model, order number if available, and a short description of what you need.

For direct assistance, use the Contact Us page.

7. Still Have Questions?

Our team is ready to help. Contact LOREADA and we will reply within 2 hours during business hours (8 hours maximum outside working hours).